FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Most US orders ship within 2–5 business days. Some items ship in 5–10 business days depending on supplier location.
Do you offer free shipping?
Yes! Free shipping on all orders over $50. Orders under $50 ship for $5.99.
Can I track my order?
Yes — you'll receive a tracking link by email once your order ships.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in original condition.
How do I start a return?
Email us at support@zilo.com with your order number and reason for return.
Products
How do I find my size?
Each product page has a detailed size chart. When in doubt, size up for a comfortable fit.
What materials do you use?
We use premium moisture-wicking, stretch fabrics including nylon, spandex, and polyester blends — built to move with you.
Contact
Still have questions? Email us at support@zilo.com — we respond within 24 hours.